Shipping & Delivery

Delivery time

We process your order as quickly as possible. The normal delivery time for items in stock is 2–4 days from the time your order has been confirmed.

During periods of high demand, major campaigns or extraordinary events, delivery times may be slightly longer. If a product has a different or longer delivery time, this will normally be stated on the product page or in connection with your order.

If you order products with different delivery times, the entire order may be dispatched once all products are available.

Delivery options

Available delivery options and the applicable shipping cost are always shown at checkout before you complete your purchase.

Depending on the size and weight of the shipment and the delivery address, different carriers and delivery options may be available.

For larger or heavier products, special shipping conditions or delivery by pallet may apply. If so, this will be shown at checkout or communicated separately.

Shipping costs and free shipping

Shipping costs are calculated based on your order and the delivery option you choose. The applicable cost is always shown at checkout before payment.

Free shipping applies to orders over €99, with the exception of products or deliveries requiring special transport, such as oversized goods, pallet shipments or other special deliveries.

Any exceptions will be shown at checkout.

Delivery within the European Union

Generalprepper.com delivers to selected countries within the European Union (EU).

Orders placed through our international store are shipped from within the EU to destinations within the EU. You will therefore not be charged customs duties or import fees as a result of the shipment crossing an EU internal border.

The total amount payable for your order, including any applicable shipping costs, is shown at checkout before you complete your purchase.

We currently do not offer delivery through generalprepper.com to destinations outside the European Union.

Track your order

Once your order has been dispatched, you will normally receive a shipping confirmation with information on how to track your shipment.

Please note that it may sometimes take a little while after a shipment has been registered before tracking information is updated by the carrier.

Split deliveries

In some cases, an order may be shipped in more than one consignment, for example if products are dispatched from different warehouses or if doing so allows us to deliver part of your order sooner.

You will of course not be charged additional shipping costs if we choose to split your delivery.

Check your delivery

We recommend checking your shipment when you receive it.

If the packaging or contents have been damaged during transport, please take photographs of both the packaging and the damage and contact our customer service as soon as possible.

Keep the product and packaging until the matter has been resolved. This makes it easier for us to handle the matter with the carrier and assist you.

Is something missing from your delivery?

First check the delivery note and whether your order has been shipped in more than one consignment.

If a product is missing or you have received the wrong product, please contact our customer service and provide your order number and details of the product concerned. We will assist you as quickly as possible.

Uncollected or undeliverable shipments

You are responsible for collecting or receiving your shipment within the time and according to the instructions provided by the carrier.

If a shipment is not collected or cannot be delivered and is therefore returned to us, we may charge the actual costs incurred for shipping, return shipping and handling, to the extent permitted by applicable law.

Failing to collect or receive a shipment does not in itself constitute notice that you are exercising your right of withdrawal. If you wish to withdraw from your purchase, you must therefore notify us in accordance with the instructions under Returns & Right of Withdrawal.

Delayed delivery

If your order has not arrived within the expected delivery time, we recommend that you first check the tracking information for the shipment.

If the delivery is still missing, please contact our customer service and we will help you investigate what has happened.

In the event of a delayed delivery, your rights under applicable mandatory consumer protection law remain unaffected.